Privacy Policy

Last Updated: December, 10th, 2025

Luminé Aesthetics (“Luminé,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or receive services from us.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the site or provide personal information.

1. Who We Are

Luminé Aesthetics is a med spa providing aesthetic and skincare services that may include medical procedures. Some of the information we collect may be health-related.

If you have questions about this Privacy Policy, please contact us at:

Luminé Aesthetics
 Phone: 317-842-4901
 Email: angela_ostrowski@hotmail.com
 Locations:

  • 8240 Naab Road, Ste 155, Indianapolis, IN 45260
  • 7440 North Shadeland Ave, Ste 150, Indianapolis, IN 46250

2. Scope of This Policy

This Privacy Policy applies to information we collect:

  • On our website and online forms
  • By phone, email, text, or other electronic messages
  • At our physical locations in connection with our services

This Privacy Policy does not override any separate HIPAA Notice of Privacy Practices that may apply to certain health information. To the extent there is a conflict, the HIPAA notice will govern with respect to protected health information.

3. Information We Collect

We may collect the following categories of information:

3.1 Information You Provide to Us

  • Contact Information – Name, email address, phone number, mailing address.
  • Appointment & Consultation Information – Requested services, preferred dates and times, and information you provide on intake or consultation forms.
  • Health & Medical Information – Medical history, medications, allergies, prior treatments, before-and-after photos, and other information needed to evaluate your suitability for procedures and to provide care.
  • Payment Information – Billing address and payment details, which may be processed by a third-party payment processor on our behalf.
  • Communications – Messages you send via email, text, website forms, or social media.

3.2 Information We Collect Automatically

When you use our website, we may automatically collect:

  • Device & Usage Data – IP address, browser type, operating system, pages visited, time and date of visits, and referring URLs.
  • Cookies & Similar Technologies – We may use cookies, pixels, and similar tracking technologies to remember preferences, understand how the site is used, and improve our services.

You may be able to disable or limit certain cookies through your browser settings, but some website features may not function properly if you do.

3.3 Information from Third Parties

We may receive information about you from:

  • Online scheduling or practice management platforms
  • Payment processors
  • Marketing, analytics, or advertising partners (where allowed by law)

We treat this information in accordance with this Privacy Policy.

4. How We Use Your Information

We may use your information to:

  1. Provide Services and Care
  • Schedule and manage appointments
  • Evaluate your candidacy for treatments
  • Provide aesthetic and medical services
  • Communicate pre- and post-procedure instructions
  1. Communicate with You
  • Respond to your inquiries and requests
  • Send appointment reminders and confirmations
  • Provide updates about our services or policies
  1. Process Payments & Operations
  • Process payments for services
  • Perform accounting, auditing, and internal reporting
  • Manage our business operations and practice management
  1. Improve Our Website & Services
  • Analyze usage and performance of our website
  • Develop new services and features
  • Enhance user experience and service quality
  1. Marketing & Promotions (Where Permitted)
  • Send newsletters or promotional messages about services, offers, or events
  • Show you relevant content or advertisements (where legally permissible)
  1. You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us.
  2. Legal, Safety & Compliance
  • Comply with applicable laws and regulations
  • Respond to legal requests, subpoenas, or court orders
  • Protect our rights, privacy, safety, and property, and that of our patients, staff, and the public

5. HIPAA & Protected Health Information

Because we perform aesthetic and medical services, some of the information we collect may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) or similar laws.

To the extent HIPAA applies:

  • We use and disclose PHI only as permitted or required by law, such as for treatment, payment, and healthcare operations, or with your authorization.
  • We apply appropriate safeguards (physical, technical, and administrative) to protect PHI.
  • You may have additional rights with respect to PHI, such as the right to access or request amendments, which are typically described in a separate Notice of Privacy Practices provided to you in person or at the time of registration.

If there is a conflict between this Privacy Policy and any HIPAA Notice of Privacy Practices, the HIPAA notice will control with respect to PHI.

Important: Standard email or unsecured website forms may not be encrypted. Please avoid sending highly sensitive medical or financial information through unsecured channels unless we provide a secure option.

6. How We Share Your Information

We do not sell your personal information. We may share your information as follows:

6.1 Service Providers

We may share information with trusted third-party vendors that provide services to us, such as:

  • Scheduling and practice management platforms
  • Electronic health record systems (if used)
  • Payment processors
  • Website hosting and IT support
  • Email and SMS services
  • Marketing and analytics providers

These service providers are authorized to use your information only as necessary to perform services for us.

6.2 Other Healthcare Providers

With your consent when required, we may share limited information with other healthcare providers involved in your care or to whom you are referred.

6.3 Legal & Compliance

We may disclose information when we believe it is required or appropriate to:

  • Comply with applicable law or legal process
  • Respond to requests from law enforcement or government agencies
  • Protect the rights, safety, or property of Luminé, our patients, our staff, or the public

6.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

7. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Remember your preferences
  • Understand how visitors use our site
  • Improve site performance and content
  • Support marketing and advertising efforts (where allowed)

You may configure your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly if you disable cookies.

8. Third-Party Websites & Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have received information from a child under 13 without appropriate consent, we will take steps to delete it.

10. Data Security

We use reasonable physical, technical, and administrative safeguards to help protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain your information for as long as necessary to:

  • Provide services and fulfill the purposes described in this Privacy Policy
  • Meet legal, regulatory, and medical record retention requirements
  • Resolve disputes and enforce our agreements

The specific retention period may vary based on the type of information and applicable law.

12. Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request corrections or updates to inaccurate information
  • Request deletion of certain personal information, subject to legal and medical retention requirements
  • Restrict or object to certain uses of your information
  • Opt out of marketing communications

To exercise these rights, please contact us using the information above. We may need to verify your identity before responding.

If you are a patient with PHI protected by HIPAA or similar laws, additional rights may apply as described in a separate Notice of Privacy Practices.

13. State-Specific Privacy Rights

If you are a resident of certain states (such as California or others with specific privacy regulations), you may have additional rights regarding your personal information. These may include rights to know, access, delete, or limit the use of certain categories of information.

To inquire about state-specific rights, please contact us and indicate your state of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the website or services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Luminé Aesthetics
 Phone: 317-842-4901
 Email: angela_ostrowski@hotmail.com